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🔐 Privacy & Security

99xq Privacy Policy – Your data is completely safe with us

Protecting your personal and financial data is 99xq's top priority. Find out exactly what data we collect, why we collect it, and how we keep it safe.

Last updated: January 2026
256-bit SSL encryption
24/7 Security Monitoring
0 Selling data to third parties
100% Data transparency

By creating an account or using 99xq's services, you are considered to have read and agreed to this Privacy Policy.

1

Introduction

99xq is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal data belongs to you, and we apply the highest standards of technology and policy to keep it protected.

This Privacy Policy explains what data 99xq collects, how it is used, how long it is retained, and what your rights are. Our goal is to provide a fully transparent service so you can enjoy gaming with complete peace of mind.

This policy applies only to users of the 99xq website and app. We are not responsible for the privacy practices of any third-party websites or services.

2

What Information We Collect

99xq collects information in two main ways — details you provide directly, and data collected automatically.

Data Type Example How We Collect Information
Identity information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration Form
Financial Information Mobile banking number, transaction history Payment processing
Device Information IP address, browser type, operating system Automatic
Usage data Login time, game history, betting records Automatic
Location Information Country and city (approximate) IP-based

We never store your full payment card number or bank PIN. Payment information is processed directly through a secure payment gateway.

3

Purpose of data collection

99xq uses your data only for specific, legitimate purposes. It is never used for anything beyond that.

  • Account Management: Your data is used for registration, login, and account security.
  • Identity Verification: As part of our KYC (Know Your Customer) process to prevent fraud and money laundering.
  • Payment processing: To securely process deposits and withdrawals.
  • Customer Support: To properly address your complaints and questions.
  • Personalized Experience: To recommend games, bonuses, and offers tailored to your preferences.
  • Security assurance: To detect suspicious activity and protect your account.
  • Legal obligation: To meet regulatory and compliance requirements.
  • Marketing communications: To send promotional messages only with your consent.

If you no longer wish to receive marketing messages, you can unsubscribe at any time from your account settings.

4

Cookies & tracking technologies

The 99xq website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: These are essential for login sessions and security, and cannot be disabled.
  • Performance Cookies: To understand which sections of the site are used most.
  • Functionality cookies: To remember your preferences, such as language and settings.
  • Analytics cookies: To analyse site usage and improve your experience.

You can block cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the platform.

5

Data Sharing Policy

99xq never sells your personal data. We only share information in the following limited circumstances:

  • Payment Processors: With Mobile Pay, Nagad, and approved payment gateways to process deposits and withdrawals.
  • Identity Verification Services: With approved verification agencies as part of the KYC process.
  • Law enforcement: In response to a court order or valid legal process.
  • Regulatory authority: To meet the requirements of licensing authorities.
  • Technology Service Providers: Companies that support platform operations and are contractually bound to follow our privacy policy.

All third-party partners are contractually required to comply with our security standards and privacy policy. They may not use any data received for any other purpose.

6

Data retention period

We retain your data only for as long as necessary. Data is kept while your account remains active.

  • Upon account closure, core identity data is retained for a maximum of 5 years due to legal obligations.
  • Financial transaction records are retained for up to 7 years.
  • If you withdraw your marketing consent, your marketing data will be deleted immediately.
  • Log files are typically deleted within 90 days.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

7

Your Privacy Rights

As a 99xq user, you have several important rights regarding your own data:

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Right to access data

You may request to know what personal information we hold about you.

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Right to Rectification

You may request corrections to any inaccurate or incomplete information.

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Right to Erasure

You may request deletion of your data unless we are legally required to retain it.

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Right to Restrict Processing

You may object to your data being used for specific purposes.

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Right to Data Portability

You can request your data in a structured, portable format.

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Right to opt out of marketing

You can opt out of promotional messages at any time.

To exercise these rights support@99xq.bizEmail us and we'll respond within 30 days.

8

Children's privacy

99xq is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors.

Age verification is carried out during registration. If a user is found to be a minor, their account will be immediately closed and all associated data deleted.

If parents believe their child is using 99xq, please contact us immediately. We will take prompt action.

9

Security measures

99xq follows the highest industry security standards to protect your data. Our security infrastructure is built on the following technologies and practices:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-factor authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To protect against cyberattacks.
  • Regular Security Audits: Regular audits by independent third-party experts.
  • Limited Access Policy: Only authorised personnel can access data on a need-to-know basis.
  • 24/7 Monitoring: Suspicious activity is detected in real time.

Please note that no method of transmission over the internet is 100% secure. We take every possible measure, but we cannot guarantee absolute security.

10

Changes to the Privacy Policy

99xq may update this Privacy Policy from time to time. For significant changes, we will notify you via email or an in-platform notification.

After any changes, this page will be updated with a new date. Continued use of the platform following such changes will be considered acceptance of the updated Privacy Policy.

Visit this page regularly or subscribe to our newsletter to stay informed of the latest updates.

11

Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

  • Email: support@99xq.biz
  • Support hours: 7 days a week, 24 hours a day
  • Response Time: Up to 48 hours

Privacy complaints are taken seriously. We will thoroughly investigate each complaint and keep you informed.

Why is your information safe at 99xq?

Our multi-layered security system keeps your personal information protected at all times.

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High-Grade Encryption

All your data transfers are secured with 256-bit SSL/TLS encryption — virtually impossible for hackers to break.

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Your Data Is Never Sold

We never sell your data to third parties. Your privacy is not a commodity to us.

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Personal control

You decide what information to share. You can view, update, or delete your data at any time.

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Regular security audits

Regular security audits are conducted by independent experts to identify and address any vulnerabilities quickly.

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Full transparency

We clearly explain why each piece of data is collected. There is no hidden data collection.

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Fast response

Any privacy-related complaints are resolved within 48 hours. Our team is always ready to help.

Your data is safe — join now

Your data is fully protected at 99xq. Register now and enjoy gaming with complete peace of mind.

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